Privacy Policy

Please ensure that you read and understood our Reiki Mastery Academy Terms of Service below before booking any Reiki Mastery Academy products and services. By ticking the Terms and Conditions box on booking, you are agreeing to our Terms and Conditions as well as our Privacy Policy and Terms of Service. 

 

Reiki Mastery Academy is dedicated to safeguarding and preserving your privacy when visiting our website or communicating electronically with us.

 

You can opt out at any time by contacting us directly at: support@reiki-mastery.com

 

Our Reiki Mastery Academy Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly. Whilst operating our website www.reiki-mastery.com, we may collect and process the following data about you:

 

• Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, any weblogs and other communication data.

• Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.

• Information provided to us when you communicate with us for any reason including, but not limited to, Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

• When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. This includes when you send a message through a contact form, when you purchase a product at our store, or when you subscribe to our newsletter.

 

Use of Cookies

 

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

 

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.

 

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

 

Any advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

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Sellfy uses Google Analytics to track user data related to traffic sources, visitor behavior flow, and audience overview. A user ID may be used to track specific behaviour. However, this information cannot be connected to other data that Sellfy are collecting about users. 

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Use of Your Information​

 

The information that we collect and store relating to you is primarily used to enable us to provide our Reiki Mastery Academy services to you and we may use the information for the following purposes;

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We collect such Non-personal and Personal Information for the following purposes: 

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1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information;​

2. To meet our contractual commitments to you​

3. To notify you about any changes to our website, such as improvements or service/ product changes, that may affect our service;

4. To provide and operate the Services;

5. To provide our Users with ongoing customer assistance and technical support;

6. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

7. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

8. To comply with any applicable laws and regulations.​

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you or other services offered by Hilary Kingston or her associated companies.

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By ticking our Terms and Conditions box before purchasing our products or services, you provide consent for the use of your Personal Data as detailed above.

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Storing Your Personal Data

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Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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Our store is hosted on Sellfy.com platform. Data is retained by Sellfy about users for the period necessary to fulfill the purposes for which the information was collected. After that, all information will be deleted. If we are obliged by legal requirements to store information for tax purposes, or data for pre-trial investigation, we will keep the data for that purpose only. In any case, the retention period will not exceed 10 years after which the data will be deleted in such a way that it cannot be restored. Information related to paid invoices and order payments as well as data pertaining to it will remain in Sellfy's records after account deletion due to legal regulations about payment information.

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Our company policy is that we retain your Personal Data for a Period of 7 years from your last contact / course with us and at the expiry of this period, your information will be deleted unless you request us to retain your information for a further period of time. All of the Personal Data is disposed of securely to ensure compliance with GDPR. 

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We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

 

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. In accordance with the General Data Protection Regulations (GDPR), we have confirmed with all of the companies that process data on our behalf or that we use to provide services or products where personal data is involved, that they are compliant and retain compliance with GDPR.

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Data that is provided to us, is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.​

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Communication

 

We may contact you to notify you regarding your purchase or account, to troubleshoot problems with your account or purchase, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to, applicable to national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at: support@reiki-mastery.com 

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Disclosing Your Information

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With the exception of our support staff, your personal data will not be disclosed to any other party without your express permission.

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Third Party Links 

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You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

 

Access to Information

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The General Data Protection Regulations (GDPR) gives you the right to access the information that we hold about you. We will provide the information that we hold on you free of charge as long as this information has not been provided to you already. If the information is a copy of information already provided or is excessive, then an administration cost of £10 will be charged. Should you wish to receive details that we hold about you please contact us using the contact details below. You will need to provide suitable evidence that you are the person that the information pertains to before we will release it. Information will be provided to you within one month of receipt of request.

 

Erasure of your Information

 

Under GDPR, your customers located in the EU have the right to request that all data you have stored about them be removed or deleted. ​Once we have received your request for erasure, we will ensure all Personal Data we hold on you is permanently deleted.

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Privacy Policy Updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Contacting Us

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@reiki-mastery.com

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We welcome any queries, comments or requests you may have regarding this Privacy Policy - please contact us at: support@reiki-mastery.com